Stratadice™ ("we" and "us") is the operator of (https://stratadice.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability, we try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3.1 Return Due To Change Of Mind
Stratadice™ will happily accept returns due to change of mind as long as a request to return is received by us within 30 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.Return shipping will be paid at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
Stratadice™ will refund the value of the goods returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Stratadice™ will happily honor any valid warranty claims, provided a claim is submitted within 15 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Stratadice™ to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a replacement item sent to you (if stock is available).
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 7 days.
4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier services you have selected. We are able to offer a more specific estimate when you are choosing your courier services at checkout.
4.3 Dispatch Time
Orders are usually same day once an order is received before 12pm. If received after 12pm, the order will be dispatched during the next working day.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.5 P.O. Box Shipping
Stratadice™ will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
4.6 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
4.7 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier services and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Stratadice™ encourage you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Stratadice™ at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an orderhas already been dispatched, please refer to our refund policy.
Parcels are insured for loss and damage up to the value as stated by the courier services.
9.1 Process for parcel damaged in transit
We will process a refund or replacement as soon as the courier services has completed their investigation into the claim.
9.2 Process for parcel lost in transit
We will process a refund or replacement as soon as the courier services has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at firstname.lastname@example.org
Stratadice™ is an innovative spin out from MKN Inc, a boutique Strategy & Operations consultancy that has supported transformational programs for clients across the USA, Switzerland, Ireland and the UK.
Stratadice™ is based on seminal research that Michael K Needham completed for his doctorate degree on high performance within organizations. That research is combined with 20+ years of international performance consulting carried out by the MKN Inc. and associates team.
The tried and tested framework pillars are: Skills – Behavior – Impact.
Relax and listen to the creator of Stratadice™, Dr Michael K. Needham, as he offers a series of bite sized insights to enlighten, empower and inspire you to have a greater impact on your life.
As the seasons advance, Dr Michael will be joined by guests from all walks of life, who share their stories of impact and inspiration. You won't want to miss them!
Frequently Asked Questions
Who is Stratadice™ designed for?
It is designed for the high performing-high potential individuals and teams that want to elevate their performance and have a greater impact. Stratadice™ is a tool for building resilience, and for reinvention. It has been carefully designed using a combination of academic research, behavioral analytics, and real-world transformations. Use it as your performance coach.
How long does it take to play?
This largely depends on how deep you want to go each time you engage with the tools. For random, thought provoking play we recommend between 15-30minutes, and for a deeper and more comprehensive experience we recommend a minimum of 60 minutes. Your career is something that evolves over time. Stratadice™ is designed to be your companion as things change. For best use, we encourage re-evaluating your progress every three months.
What's the best approach to playing?
To get the most from our tools, you should aim to push yourself out of your comfort zone and be open to new ideas. We want to cultivate your growth mindset.
What other services do you provide?
Contact Dr Michael K Needham at email@example.com for keynote speaking and collaborative innovation opportunities, or contact Niall on firstname.lastname@example.org for training and corporate development programs.
What countries do you ship to?
We have distribution centers in Connecticut, USA and a hub in Ireland to service UK, European and Asian markets. Shipping fees will be calculated at point of checkout.
How long will it take for my order to arrive?
Delivery times will vary based on region and availability.
As a guide:
US: 1-3 working days
Ireland / UK: 2 working days
Mainland Europe: 5-7 working days
All other markets: up to 10 working days
What is your return policy?
1: You let us know the reason for your return within 48 hours of receipt.
2: We gather details from you and arrange a collection.
3: The item will be collected within 14 days of notifying us of your intention to return.
4: Once we receive your return, we'll check everything's in order and issue a refund to your original payment method. This should arrive to you within 14 working days.
Note: Please make sure that your returned items are sent in their original packaging and in a re-sellable condition. Unfortunately, we are unable to take liability for items damaged in transit.